Privacy Policy
Last updated: 01 August 2026
Welcome to Solstice Scenic Walks, a trading name of the operator of solsticees.life. We respect your privacy and are committed to protecting your personal data. This policy explains what we collect, how we use it, the lawful bases we rely on, and your rights under UK GDPR, the Data Protection Act 2018 and, where applicable, the CCPA/CPRA for California residents.
Who we are and how to contact us
Controller: Solstice Scenic Walks, Bailgate, Lincoln, LN1, United Kingdom. Email: [email protected]. Telephone: +44 1522 305 742. For privacy queries, including data access or deletion requests, please contact us using the details above.
Personal data we collect
Identity data: name, title, and, if provided, age range for ticket eligibility (e.g., child, student, senior).
Contact data: email address, phone number.
Booking data: tour date/time, party size, meeting preferences, accessibility needs you choose to share.
Transaction data: amounts and dates of payments and refunds. We do not store full payment card details; secure payment processors handle this.
Technical data: IP address, device type, browser, approximate location, and pages visited on our site, collected via cookies or similar technologies.
Marketing preferences: your choices for receiving updates, vouchers or news.
User content: feedback, testimonials, or enquiries you send us.
How we collect data
Directly from you when you book a tour, contact us by email or phone, or sign up for vouchers and updates.
Automatically when you browse our website via cookies and analytics.
From third parties such as payment providers (e.g., Stripe) and booking platforms if used, who share necessary information to complete your reservation.
Why we use your data (lawful bases)
To provide our services and manage bookings (contract): confirming reservations, sending pre-tour information, processing payments, managing cancellations and refunds.
To communicate with you (legitimate interests or contract): responding to queries, itinerary changes, lost property follow-up.
To improve our services and website (legitimate interests): analysing anonymised or aggregated usage patterns to make our site clearer and our tours better.
To comply with legal obligations (legal obligation): accounting, tax records, and responding to lawful requests.
Marketing with your consent (consent): sending occasional newsletters, offers or updates. You can withdraw consent at any time.
Sharing your data
We share personal data only when necessary: with payment processors to complete transactions; with booking software providers to manage reservations; with email service providers to send confirmations; and with analytics providers to understand site performance. These processors are bound by contracts and must protect your data. We do not sell your personal information.
International transfers
Some processors may be located outside the UK/EEA. Where transfers occur, we use appropriate safeguards such as UK-approved Standard Contractual Clauses, and we assess the recipient country’s protections. You can contact us for details of current safeguards.
Data retention
We keep booking records for up to seven years to meet accounting and tax obligations. Enquiry emails are retained for up to 24 months for reference and service improvement. Marketing contact details are kept until you unsubscribe or request deletion. We aim to minimise data and keep only what is necessary.
Security
We apply technical and organisational measures appropriate to the risk, including encryption in transit, access controls, strong authentication on administrative systems, and staff training on data handling. No method of transmission is 100% secure; we work to reduce risk and respond promptly to potential incidents.
Your rights (UK GDPR)
Access: request a copy of your personal data.
Rectification: ask us to correct inaccurate or incomplete data.
Erasure: request deletion where we have no lawful reason to keep data.
Restriction: limit how we use your data in certain circumstances.
Objection: object to processing based on legitimate interests and to direct marketing.
Portability: receive your data in a structured, commonly used format where processing is based on consent or contract and carried out by automated means.
Withdraw consent: where we rely on consent for marketing, you can withdraw at any time.
To exercise these rights, email [email protected]. We will respond within one month, or explain if more time is needed for complex requests. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
California privacy (CCPA/CPRA)
We do not sell or share personal information as defined by the CCPA/CPRA. If you are a California resident interacting with our website, you may request access, correction or deletion of your personal information, and limit use of sensitive personal information (which we do not intentionally collect). Contact us at [email protected] to exercise these rights.
Cookies and analytics
We use cookies and similar technologies to operate our site and understand traffic. For details, see our Cookie Policy. You can manage non-essential cookies via the consent banner and your browser settings.
Children
Our services are family-friendly, but we do not knowingly collect personal data from children without consent from a parent or guardian for bookings involving minors. If you believe a child has provided personal data without consent, please contact us to remove it.
Third-party links
Our website may link to third-party sites such as Lincoln Cathedral, Lincoln Castle, museums or transport providers. We are not responsible for their privacy practices. Review each site’s policy before providing personal data.
Updates to this policy
We may update this policy to reflect changes in law, technology or our services. Material changes will be highlighted on this page and, where appropriate, notified by email. Please check back periodically.
Summary
We collect only what we need to run safe, enjoyable walking tours in Lincoln—from the Roman Newport Arch to the sweeping view over Brayford Pool—and to keep in touch when you ask us to. Your trust matters to us; we will protect your data and use it responsibly.
Contact
Questions about this policy can be sent to [email protected] or by post to Bailgate, Lincoln, LN1, United Kingdom.